CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:

When you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.

In case of a return, the shipping costs of the product will be covered by the seller. In certain cases, they will be covered by the buyers.

Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, within a legal period of 30 days at the latest. If the product is not delivered within this period, buyers may terminate the contract.

The purchased product must be delivered complete and in accordance with the specifications specified in the order, and if applicable, with documents such as a warranty certificate and user manual.

If it becomes impossible to sell the purchased product, the seller must inform the buyer in writing within 3 days from the date they became aware of this situation. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

If the buyer does not pay for the purchased product or cancels the payment in the bank records, the seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

If it is determined that the credit card used by the buyer for payment has been fraudulently used by unauthorized persons after the product has been delivered, and if the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping cost to be borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

If there are unforeseen circumstances that the seller could not foresee, and the product cannot be delivered on time, the buyer will be informed. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the buyer cancels the order, if they made the payment in cash, the payment will be refunded to them in cash within 14 days from the cancellation. If the buyer made the payment by credit card and cancels, the product price will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

The buyer will inspect the goods/services subject to the contract before receiving them; they will not receive damaged and defective goods/services from the cargo company such as crushed, broken, or torn packaging. The received goods/services will be deemed to be undamaged and intact. The buyer must carefully preserve the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

The buyer may exercise the right to withdraw from the contract by rejecting the goods without any legal or penal liability and without providing any justification, within 14 (fourteen) days from the date of delivery of the purchased product to the buyer or the person/organization at the address indicated, by notifying the seller through the contact information below.

SELLER’S CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTICE:

COMPANY

NAME/TITLE:

ADDRESS:

EMAIL:

PHONE:

PERIOD FOR EXERCISING THE RIGHT OF WITHDRAWAL:

If the purchased product is a service, this 14-day period starts from the date the contract was signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer’s approval before the withdrawal period expires.

The costs arising from the exercise of the right of withdrawal are borne by the seller.

To exercise the right of withdrawal, written notice must be sent to the seller within the 14-day period via registered mail with return receipt, fax, or email, and the product must not have been used under the terms of the “Products for Which the Right of Withdrawal Cannot Be Exercised” set out in this contract.

EXERCISING THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to the third party or the buyer (If the product to be returned is invoiced to a company, it must be sent with the return invoice issued by the institution. Returns of orders invoiced to companies cannot be completed without a RETURN INVOICE.)

The return form, the box, packaging, if any, standard accessories of the products to be returned, must be delivered complete and undamaged.

RETURN CONDITIONS:

The seller is obliged to return the total amount and the documents that put the buyer in debt to the buyer within a maximum of 10 days from the receipt of the withdrawal notification and to accept the return of the goods within 20 days.

If there is a decrease in the value of the goods due to the fault of the buyer or if the return becomes impossible, the buyer is obliged to compensate the damages of the seller at the rate of the buyer’s fault. However, the buyer is not responsible for changes and deterioration that occur due to the proper use of the goods or products within the withdrawal period.

If the campaign limit amount set by the seller is exceeded due to the exercise of the right of withdrawal, the discount amount utilized within the campaign is canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

Products prepared in line with the buyer’s wishes or clearly personalized and unsuitable for return, lower parts of underwear, swimsuits, and bikini bottoms, makeup products, disposable products, goods that are in danger of rapid deterioration or that are likely to expire, products that are unsuitable for return in terms of health and hygiene if the package is opened by the buyer after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, except for those provided under a subscription agreement, periodicals such as newspapers and magazines, services provided instantly in an electronic environment or intangible goods delivered instantly to the consumer, sound or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables, if their packaging has been opened by the buyer, cannot be returned as per the Regulation. Also, it is not possible to exercise the right of withdrawal for services that have started to be performed with the consumer’s approval before the withdrawal period expires, as per the Regulation.

DEFAULT AND LEGAL CONSEQUENCES

The buyer accepts, declares, and undertakes that if the buyer defaults on credit card payments, they will pay interest under the credit card agreement made with the bank and will be liable to the bank. In this case, the relevant bank may take legal action; it may demand the expenses and attorney’s fees from the buyer, and in any case, if the buyer defaults on their debt, the buyer accepts that they will pay the seller’s damages and losses due to the delayed performance of the debt.

PAYMENT AND DELIVERY

You can make payments via bank transfer or EFT (Electronic Fund Transfer) to our bank accounts (in TL) specified on our payment page.

You can take advantage of single payment or online installment opportunities for any credit card through our website. The amount will be deducted from your credit card at the end of your order for online payments.